On the one hand, I don't want to script-out or over-rehearse what I want to say beforehand because then I'm afraid it will sound insincere. I always have sort of a mental outline of points that I want to mention, but I don't ever want to sound as though I'm just parroting someone else's talking points. On the other hand, I've never been comfortable speaking extemporaneously, and it takes a lot of effort. It doesn't sound natural to me, because it's not natural and doesn't come easily at all. Whether that uncomfortableness comes across as insincerity, I don't know, but I certainly hope not since that's what I'm trying so hard to avoid.
I will say that I've been very impressed with the people I've spoken to who have answered the phone; to a man and woman, they have all been polite, pleasant, and professional. I don't envy them their job either; their job is really just to listen and pass along comments without arguing, offering opinions, or answering questions.[*](That's another thing that makes calling so difficult, because I always want to ask questions, like "What exactly are you planning to replace Obamacare with?" and "What am I supposed to do if I lose my health insurance?" But I know that it's not really their job to answer those types of questions, that they're neither qualified or equipped to do so, and therefore it's not really fair of me to ask those questions of them. So I refrain from asking them, but it's difficult.) Inevitably, in a job like that you're going to hear political views that you don't agree with, and I imagine it must be very difficult to refrain from offering your own view or counterarguments, or to keep from being rude to the people who don't agree with you. I don't know if I could do it, to be honest, so I have a great deal of respect for the tact and mental discipline displayed by the people answering the phones.
One of them was even nice enough to say I made some good points.